If you choose a courier shipping option a tracking number will be emailed to you as soon as your order has been shipped.
Balance Printables is not responsible for any damaged or lost packages.
The Customer is responsible for any customs/duties fees that may apply. Balance Printables is NOT responsible for these charges.
Please ensure your information provided is true and correct at the time of checkout. We are not responsible for undelivered items to the incorrect location. Should you notice an error made after checkout, please contact us as soon as possible and we will attempt to make the correction, however this is not guaranteed.
If your order gets returned due to insufficient address or incorrect address on your order, you will need to pay shipping again in order for us to reship this back to you.
Please inspect your order immediately upon delivery and contact us within 72 hours if you receive the wrong item, or are missing an item so we can evaluate the issue and make it right. If there are any issues with your order (damages, incorrect contents, etc.) please reach out within 72 hrs. of receiving your order.